Frequently Asked Questions
Everything you need to know about your ShoeShi.Hokkaido experience.
Where does ShoeShi.Hokkaido ship from?
All orders are processed and shipped directly from our warehouse in Hokkaido, Japan, ensuring authentic quality and craftsmanship.
How long will it take to receive my order?
Domestic orders within Japan typically arrive in 2-4 business days. International shipping times vary by destination, usually ranging from 7-14 business days via EMS.
What is your return policy?
We offer a 30-day return policy for unworn items in their original packaging. Please note that customers are responsible for return shipping costs unless the product is defective.
How do I determine my correct shoe size?
We provide a detailed size guide on every product page comparing CM, US, EU, and UK measurements. If you are between sizes, we generally recommend sizing up for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products handmade?
Many of our featured collections utilize traditional Japanese artisanal techniques. Check the product description for specific details on the manufacturing process of each pair.